Frequently Asked Questions

e-Learning Online

Question: What is “e-Learning Online”?
Answer: Our “e-Learning Online” ISO 9001 training is in form of interactive courses that you take on your computer anytime and anywhere you have access to the internet. You set your own pace: start and stop lessons whenever it's convenient, study as fast or as slow as you want, and repeat training lessons as needed. Once you successfully completed your ISO 9001 training course, you will be issued an official course certificate.

Question: I am in a hurry. If I purchase an e-Learning Online course today, when can I start the course?
Answer: Your e-Learning Online course will be available right after payment. You will receive the unique license code and enrollment instructions immediately after your purchase so that you (or anybody you designate) can start learning without delay.

Question: I would like to sign up 5 employees for an online course. Can they take the course independently? How does it all work?
Answer: Yes, all can take the course independently at their leisure. It works like this:
1) You select the number of courses (= the number of people who will take the course) and add them to the cart. The system will automatically apply a corporate discount.
2) You make your payment on our secure website.
3) Immediately after your payment, our system will issue you license codes. There is one license code for each person taking the course. At the same time, our system will send you the step-by-step enrollment instructions.
4) You give one license code to each person taking the course, along with the enrollment instructions.
5) Now each person can enroll into the course at their leisure and take the course anytime and anywhere. They can pause and resume as they need, they can switch computers etc.

Question: How does “e-Learning Online” compare to traditional classroom instruction?
Answer: “e-Learning Online” is a great alternative to traditional classroom instruction: it's high-quality instruction that is less expensive, you don't have to travel to a class or seminar, and you can study on your own schedule. Please see the About Us page for a complete list of features and benefits, or compare with DVD Courses.

Question: How do companies use e-Learning Online courses in their corporate training program?
Answer: e-Learning Online courses are ideal for businesses: you can provide an enrollment code to employees, and those employees will be able to take the selected course on their own without your involvement. Corporate discounts are available.

Question: Do you have a demo or trial version?
Answer: Yes, we have demo versions of our e-Learning Online courses. Please see the descriptions of the individual e-Learning Online courses.

Question: Is there a time restriction on completing the course after I registered?
Answer: You have to complete the course within one year.

Question: How do I know where I am in the course? How can I skip to a different lesson?
Answer: When you are logged in to the course, click on the “My Training” button in the bottom left-hand section of the course player. Click on “Outline” to see where you are in the course and to skip around to different sections.

Question: What happens if there is a problem in taking the online courses? Is there support available after office hours?
Answer: If you experience any problem while enrolling or taking an e-Learning Online course, please call our customer service line (number provided upon purchase). We provide customer service 24 hours a day 7 days a week.

Question: What happens if I get disconnected from the internet?
Answer: If you are disconnected from the internet, you will need to log back into your account. In this case, you will return to the beginning of the lesson you were working on.

Question: Can I take the course from various locations and computers?
Answer: Yes! Our e-Learning Online is completely web-based; you can access your training account from any computer that has internet access.

Question: How do I get my username or password if I have forgotten it?
Answer: If you have forgotten your password, simply click on the “forgot password” link below the student login. Then enter your email address. You should receive an email to your email address stating your password. If you have forgotten your username and password, please call our customer service line (number provided upon purchase). We provide customer service 24 hours a day 7 days a week.

Question: Do our computers need to be equipped with special hardware or software in order to use the online courses?
Answer: No. Our e-Learning Online courses run on any web-connected computer with a standard web browser. You don't need any annoying downloads and plug-ins.

Question: Do we need a high-speed connection to the Internet?
Answer: Definitely not. Our e-Learning Online courses are designed to run on a low-bandwidth connection so that they can be used in areas with limited connectivity. The training experience is the same no matter if you have a high-speed internet connection in your office, or if you use a slow connection while traveling.

Question: How can I track if my employees are taking their assigned ISO 9001 online course?
Answer: Every e-Learning Online course has a progress reporting feature; progress reports can then be submitted to a company representative in order to track learning progress.

Question: What kind of learning management system (LMS) do your ISO 9001 online courses use?
Answer:Our ISO 9001 online courses come with their own compliance-specific, user-friendly LMS that allows for optional integration with your company's LMS.

Question: How does the online course certificate look like?
Answer: Our online course certificates show your name, the name of the course and the approved number of hours, the course completion date, and our name and address (see sample).

Question: Will you print my name on the course certificate?
Answer: Yes, the name of the course participant, as entered during enrollment, will be printed on the course certificate.

Question: Does your ISO 9001 Internal Auditor course also include lead auditor training or lead auditor responsibilities?
Answer: No, our ISO 9001 Auditor training is an internal auditor course that focuses on auditing. The “lead” part of a lead auditor course covers the management of other auditors and giving them assignments. This is usually something for auditors working for a registrar that sends audit teams to audit large corporations; the team leader would be the lead auditor. For internal audits this is usually of little relevance and importance.

DVD Courses

Question: What are “DVD Courses”?
Answer: Our DVD Courses provide ISO 9001 training through entertaining multimedia video presentations that keep the viewer interested in the subject. These courses are recommended for classroom training, as well as private viewing by individuals.

Question: What are the benefits of “DVD Courses” compared to classes with a traditional instructor?
Answer: DVD Courses are an extremely cost effective method of teaching individuals and large groups of employees because you don't need to pay the cost of an instructor - no matter how often you present the training program to students. Please see the About Us page for a complete list of features and benefits.

Question: I am in South Africa, and I need a DVD Course quickly. Will I receive it within one week?
Answer: You will receive your DVD Course quickly. We ship within 1 business day, we offer many shipping options (including expedited shipping), and we ship to all countries worldwide. Learn more about Shipping

Question: Do you have a demo or trial version for your DVD Courses?
Answer: No. However, we offer a money-back guarantee so that you can try out and review the DVD Course and return it if you don't like it.

Question: I need more Learning Guides. Can I order the Learning Guides separately?
Answer: Yes, you can purchase the Learning Guides separately. Please see the description of the course and scroll to the bottom.

Question: Do your DVD courses work on DVD players outside the USA?
Answer: Yes. We are not placing any regional restrictions or similar on any of our DVDs, and we have never had any reports of compatibility problems.

Question: Do I have to pay customs when ordering from outside the USA?
Answer: This depends on your country. International orders are declared at actual value, and the receiver is responsible for any customs.

Question: Is there a course certificate for everybody who watches a DVD Course?
Answer: Yes. Every DVD Course comes with a Certificate of Completion that can be downloaded and printed out for each student. The person showing the DVD Course will need to fill in the student name and sign the certificate.

Question: Do you offer a license so that we can add your DVD Course and Learning Guide to our LMS or intranet?
Answer: Yes, we offer such a license for both the DVD Course and for the Learning Guides as well. This special network license for the DVD Course allows you to upload a particular DVD Course to your LMS, your corporate network or your corporate intranet for the purpose of making the DVD Course available to company employees (of the same company/organization) no matter where they are located. The cost of such a license is USD $1345.00 per DVD Course. If you previously purchased a DVD to evaluate the course, we will deduct the cost of the DVD from the cost of the network license. Upon purchase of a network license for a DVD Course, we will provide you with the course in MP4 format. Most modern LMS allow for conversion and import of the MP4 format but you may want to check with your IT personnel.
The network license for a Learning Guide is USD $99.00. Upon purchase of the network license for a Learning Guide, we will provide you with the Learning Guide in PDF format.
Note that the above mentioned network licenses are only available for customers in the USA and that customers must agree to not export this video, sell copies, or use it for the benefit of people external to their organization.
Please contact us if you are interested.

Question: Am I allowed to copy your ISO 9001 DVD Courses to my company's intranet or file server?
Answer: This would be a violation of our copyright. However, we offer a special license to upload a particular DVD Course to the corporate network for the purpose of making the DVD Course available to company employees (of the same company/organization) no matter where they are located. The cost of such a license is USD $1345.00 per DVD Course. Please contact us if you are interested.

Question: Am I allowed to show your ISO 9001 DVD training course in a webinar or video conference at my company?
Answer: No. This would be a violation of our copyright. With each DVD Course, you acquire the right to show the course at one physical location of one company/organization. If you want to show the course at remote sites, please purchase additional DVD Courses. You may also consider our special network license which allows you to use our DVD Course in a company-internal webinar or video conference, or upload a particular DVD Course to the corporate network for the purpose of making the DVD Course available to company employees (of the same company/organization) no matter where they are located. The cost of such a license is USD $1345.00 per DVD Course. Please contact us if you are interested.

Question: I notice that you offer an employee training DVD for ISO 9001:2008 and ISO 9001:2015. Which version should I choose?
Answer: The ISO 9001 standard gets periodically revised and the latest version is ISO 9001:2015. However, ISO 9001:2008 remains current and fully applicable until September 2018. Generally, we recommend you choose the training that matches the version of your company's ISO 9001 system while, on the other hand, keeping in mind that our DVD training is more general in nature so that it is of relatively little consequence which version you choose.

Question: I noticed that the auditing DVD course is 30 minutes while the duration of the much cheaper online ISO 9001 auditing course is 6 hours. What am I missing?
Answer: The online course and the DVD course are very different in terms of teaching method and in terms of learning objectives. The online course is an interactive course that includes quizzes; the objective is to teach ISO 9001 requirements from the point of view of an auditor. As an online course, this course is taken by an individual.
The DVD course, on the other hand, is a multimedia presentation; the quizzes are separate in the learning guide so the time of taking quizzes is not included in the course duration. The learning objective of the DVD course is auditing skills in general without teaching ISO 9001. As a DVD course, this course can be presented to an unlimited number of individuals and groups within the same company (you would want to purchase additional learning guides for all learners).

Payment & Store Policies

Question: Can I get a refund if I don't like the course?
Answer: Yes, we offer a full Money-Back Guarantee. Please click here for details.

Question: Are your training products really the cheapest on 9001Courses.com? What if I find them somewhere cheaper?
Answer: We are confident that you won't find our ISO 9001 training products anywhere at a lower price. If, however, you find them offered at a lower price somewhere else, we will gladly refund the price difference. Please see our Lowest Price Guarantee for details.

Question: Do I have to pay sales tax?
Answer: No, our products are exempted from sales tax.

Question: I don't want to pay by credit card. What options do I have?
Answer: Alternatively to credit cards, you can pay by PayPal, Google Checkout or bank transfer. If you want to pay by bank transfer, please contact us for instructions.