The following Terms apply between 9001Courses.com, its owner, employees and representatives (“We”, “Us”) and the person making a purchase on Our website (“Customer”).
Acceptance of Terms
By purchasing an e-Learning Online course or a DVD Course (including Learning Guides) (“Product”), you agree to accept, without limitation or qualification, all of these Terms.
By purchasing a Product through Us, you are acquiring a license to use the Product by yourself personally or within one physical site at a single company or organization. Customers are permitted to show any Product within one (1) physical location/site of one (1) company or organization. Public showings of Our Products or showings in commercial training courses or webinars, the resale of our Products, and any other commercial use are prohibited, constitute a violation of copyrights and are subject to prosecution. Any form of duplication (modified or unmodified), including saving our Products in their entirety or in portions to a computer, server etc, or including our Products in their entirety or in portions in a webinar, video conference or similar are prohibited, constitute a violation of copyrights and are subject to prosecution. Customers who wish to show our Products in more than one site (physical location) or in more than one company need to purchase additional products. Customers who wish to copy a DVD course to a corporate network for the purpose of showing that DVD course to company employees or use a DVD course in a webinar may purchase a separate license from us. Please contact us for details.
Refunds (Money-Back Guarantee)
We guarantee all Products and back them with the following refund policy: Refund requests are only accepted from the Customer, and any refunds are only issued payable to the Customer in US Dollars. Refunds for credit card purchases are only issued to the credit card used during the purchase; refunds for all other forms of payment are issued by PayPal to the email address of the Customer. All refund requests are processed within 4 weeks of their receipt. Refund requests that don't meet our Terms will not be accepted. We also reserve the right to dishonor any refund request in case of fraud or abuse.
e-Learning Online: We will issue a full refund of the purchase price if the Customer requests a refund within 2 days (48 hours) of the time of purchase by email to email@example.com subject to the following limitations: There will be no refund for e-Learning Online courses that have been completed or that have been accessed (by log in) after the Customer has sent the refund request to Us.
DVD Courses: We will issue a full refund of the purchase price under the following conditions:
Customer requests a refund no later than 14 calendar days after the date of purchase by email to firstname.lastname@example.org; and
Customer has received a return authorization from Us; and
Customer returns the Product to the address listed in the return authorization; and
We received the Product back from the Customer in salable condition and within 14 calendar days of issuing the return authorization. Products received in a condition that prevents resale will not be refunded, nor will they be returned to the Customer.
Shipping fees are never refunded.
All Products undergo a quality inspection before they are shipped to the Customer. If, however, any DVD Course is received by Customer damaged or defective, We will replace it under the following conditions:
Customer requests a replacement no later than 14 calendar days after the date of purchase by email to email@example.com; and
Customer has received a return authorization from Us; and
Customer returns the Product to the address listed in the return authorization; and
We received the Product back from the Customer within 14 calendar days of issuing the return authorization.
We accept the following payment options: credit cards (Visa, MasterCard, American Express), PayPal and wire transfer (please contact us for pro-forma invoice and wire-transfer instructions). All our prices are in US Dollars, and you will be charged in US Dollars. Prices displayed in any other currency are for your convenience; they are approximate prices and may vary from the actual amounts charged by your bank depending on the exchange rate used by your bank. Please also note that your credit card issuing bank may charge conversion fees if your account is denominated in another currency than US Dollars, and may charge an international transaction fee (or similar) even if your account is denominated in US Dollars; any such fees are beyond our control so please contact your credit card issuer for details.
Best Price Guarantee
If - within 30 days of your purchase - you find any of our e-Learning Online courses or DVD Courses at any other internet store, physical store or business consultancy offered at a lower price than you paid at 9001Courses.com, we will gladly refund you the price difference. To qualify, you must mail proof of the lower price to us (see contact page) within 30 days (date of post stamp); proof of the lower price is in the form of a copy of the advertisement (showing clearly the name of the product, the price, and the name and address of the seller). Any price match request post-stamped past the 30 days or received after 45 days of the time of your purchase will not be accepted. We are not responsible for lost or delayed mail so we recommend that you sent your request by certified express mail and keep a receipt. This best price guarantee only applies to the advertised standard price – available to the general public - at any other internet store, physical store or business consultancy; discounts, coupons, rebates and vouchers are not considered. Price match requests are only accepted from the Customer, and any refunds are only issued payable to the Customer in US Dollars. Price matches for credit card purchases are only issued to the credit card used during the purchase; refunds for all other forms of payment are issued by PayPal to the email address of the Customer. All refund requests are processed within 4 weeks of their receipt. Price match requests that are incomplete, late or otherwise don't meet our Terms will not be accepted. We also reserve the right to dishonor any price match request in case of fraud or abuse.
We keep all your personal data private. We do not sell, rent or otherwise give away your personal data to third parties. We may use your contact information only to contact you and to provide you with the best services we can. However, you can always email Us and request removal from our mailing list.
Malaysia Individuals and Companies
Due to restrictions imposed by the government of Malaysia, our products are not available for sale to Malaysia citizens, Malaysia residents and companies incorporated in Malaysia.
All DVD Courses (and the accompanying Learning Guides) are shipped by Super Saver Shipping, USPS Priority Mail or UPS according to the Customer's choice. The delivery times that are shown during checkout are estimated. Since there are numerous factors that influence actual shipping time, particularly for international shipments, we cannot guarantee the accuracy of these estimated delivery times. Our responsibility for all shipments ends with the proof of shipment; the Customer assumes the responsibility for shipment.
Any international shipment may be held up by the customs department of the destination country; the customs department may also assess customs duties. All actions by the customs department and other agencies of the destination country are outside of our responsibility and influence; any customs duties are the responsibility of the Customer.
e-Learning Online is delivered through the internet; there is no shipping of physical goods.
The images shown next to product names and/or product descriptions are for illustration purposes only and may differ from the actual product packaging.
Neither 9001Courses.com nor its owner, licensees, affiliates, agents and representatives endorse or are responsible for the accuracy or reliability of any content on our website, or provided through email communications. The content on our website and in our email communications is general in nature and correct to the best of our knowledge. However, the content on our website and email communications should not be understood as advice. The content on our website and in our email communications may or may not be useful information for you or your company because every situation, individual, company and auditor is different. We explicitly give no guarantee or warranty whatsoever on our website and email communications, their usability, completeness, compliance with ISO 9001 or any other standard or requirement.
All Products are designed to support our Customers' ISO 9001 training efforts. However, every Customer's circumstances and training needs are different; hence our Products may fulfill our Customers' needs to different degrees. All Products have been carefully developed by their producers and they are accurate as far as We know. However, We explicitly give no guarantee or warranty whatsoever on any Product, their usability, completeness, compliance with ISO 9001 or any other standard or requirement. The Products are sold on an “as is” basis without warranties of any kind, either express or implied, including but not limited to warranties of title or implied warranties of merchantability or fitness for a particular purpose, other than those warranties which are imposed by and incapable of exclusion, restriction or modification under the laws applicable to this agreement. Neither 9001Courses.com nor its owner, licensees, affiliates, agents and representatives endorse or are responsible for the completeness, accuracy or reliability of any Product.
Customers are encouraged to examine their purchased Product immediately and, in case of dissatisfaction, request a refund under the terms above.
By accessing our website and/or by purchasing the a Product you agree to hold us harmless from and against any and all claims, actions, and damages (including attorneys' fees) resulting from your use of a Product, our website, and email communications.
Limitation of Liability
Neither 9001Courses.com nor our owner, subsidiaries, divisions, licensees, affiliates, agents, representatives or licensors shall be liable to you or anyone else for any loss or injury or any direct, indirect, incidental, consequential, special, punitive or similar damages arising out of your access or use of, or your inability to access or use, the website, the information, a Product, or any email communications, any materials, opinions or recommendations of third parties on the website. This limitation applies whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if we have been advised of the possibility of such damage. In jurisdictions that do not allow the exclusion or limitation of incidental or consequential damages, our liability in such jurisdictions shall be limited to the extent permitted by law. You hereby waive any and all claims against us and our subsidiaries, divisions, affiliates, agents, representatives and licensors arising out of your use of our website, a Product, or any email communications, any materials, opinions or recommendations of third parties on the website.
The content included on the website, including but not limited to text, software, photographs, graphics, illustrations and artwork, video, music and sound, and names, logos, trademarks and service marks, are the property of 9001Courses.com or its parent company, licensors or suppliers and are protected by copyright, trademark and other laws. You agree not to modify, reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any such website content for any purpose other than personal, noncommercial use without our prior written permission. To request such permission please contact us, and include your name, address and a description of the purpose of your intended distribution and the information you would like to distribute.
International Organization for Standardization
The International Organization for Standardization (ISO) is the world's largest developer and publisher of international standards, including the ISO 9001 standard. ISO is a non-governmental organization with over 160 member countries; it is based in Switzerland. 9001Courses.com is not affiliated with ISO.
Affiliates – those that signed up to our affiliate program and promote our products – receive a 15% commission on sales of any ISO 9001 courses that are traced back to the Affiliate through our automated affiliate program system. Commissions are accrued and paid once a calendar quarter through PayPal; the minimum commission payment is $200. Earned commissions under $200 will be rolled over into the next calendar quarter until $200 in commissions is accumulated. We reserve the right to terminate or modify our affiliate program at any time and for any reason. We reserve the right to terminate any affiliate at any time and for any reason, particularly for reason of not meeting any of the requirements listed on our website. Affiliates may cancel their membership in our affiliate program at any time. If this affiliate program is canceled, or if membership in this affiliate program is terminated, we will pay all properly earned commissions within two calendar quarters. Referrals made in violation of our terms are not eligible for commission payment. We use industry standard cookies with a lifetime of 15 days to track referrals from our affiliates' websites, or special coupon codes used by the purchaser.
These terms and any disputes with Us arising out of or related to the website, a Product, or use of the website or a Product, shall be governed by, construed and enforced in accordance with the laws of F.T. Labuan where We are incorporated. You expressly agree that the exclusive jurisdiction for any claim against Us or action against Us arising out of or relating to these terms or your use of the website or a Product shall be filed only in courts located in F.T. Labuan, and you further agree and submit to the exercise of personal jurisdiction of such courts for the purpose of litigating any such claim or action.